Shipping Policy
At Century Graphics and Sign, we know that deadlines matter. Whether you’re outfitting a crew, preparing for an event, or updating your company branding, we work hard to get your order to you quickly and accurately.
Shipping Methods
Our standard shipping method is UPS Ground, but we also offer:
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UPS Next Day Air
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UPS 2-Day
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FedEx Standard and Priority
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USPS Priority Mail
- Freight
If you prefer to use your own carrier, simply select “Ship on Account” at checkout and include your account number.
Lead Times & Delivery
Lead times vary depending on the type of product and order volume. Custom products may require additional production time before shipping.
Once your order ships, you’ll receive tracking details by email.
Expedited delivery options—such as next-day or two-day service—are available at an additional cost and depend on product availability and carrier limitations.
Please note: Oversized or heavy items may require freight shipping. Freight charges are calculated separately and will be added to your invoice after checkout.
Promotional Shipping Terms
Any promotional offers that include discounted or free shipping will include specific terms and expiration dates.
By redeeming a shipping promotion, the customer acknowledges they are eligible under company policy or applicable law. Unless otherwise noted, product manufacturers are not sponsors of these promotions.
Return Policy
At Century Graphics and Sign, we take pride in every product we create. Because most of our items are made-to-order, our return policy is designed to protect both our customers and the integrity of our custom manufacturing process.
Non-Returnable Items
Custom-made and personalized products—including all printed apparel, signage, decals, and promotional items—are non-returnable once production has begun or the order has been delivered.
Authorized Returns
All returns must be approved in advance.
To begin the process, please contact sales@centurygs.com with your order number and a description of the issue.
Unauthorized returns will not be accepted or credited.
Eligible Returns
Returns may be approved if a verified production or fulfillment error affects at least 2% of the order, including:
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Incorrect artwork sizing or placement
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Wrong product or garment color
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Missing items
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Noticeable color discrepancies from approved proofs
Return Process
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Submit a Claim – Email sales@centurygs.com with order details and supporting photos if applicable.
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Evaluation – Our team will review your claim and respond with next steps.
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Authorization & Return Shipping – If approved, you’ll receive return instructions. Return shipping costs are covered only if the issue was due to our error.
Resolution Options
Once approved, we’ll make it right through one of the following:
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Reprint: A corrected version of your order at no additional cost.
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Refund: A refund to your original payment method.
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Store Credit: A credit applied toward a future order.
Final Note
By placing an order with Century Graphics and Sign, you acknowledge and agree to our shipping and return policies. We are committed to delivering exceptional quality and ensuring your satisfaction with every order.